AI transformation for hotels, restaurants and leisure venues
Hospitality
Native puts AI agents on the phones, bookings and guest questions at hotels, restaurants and venues, so staff stay with the guests in front of them.
Where AI has an impact in hospitality
Voice reception
Every call answered in natural speech, at any hour and at any volume, with no hold queue.
Reservations and changes
Availability checked and booking requests captured or changed, with the record kept for staff.
Guest questions
Hours, prices, parking, accessibility and policies answered from the venue's own information.
Group and event inquiries
Party size, date, budget and needs taken on the first call and sent to the events team.
- Multilingual guest service
- Review responses
- Pre-arrival messages
- Knowledge upkeep
Native helps hotels, restaurants and leisure venues put AI agents on the phone line, the booking inbox and the guest questions that pull staff away from the floor. At Topgolf Oberhausen, a voice agent took the venue from answering about 40% of inbound calls to answering all of them. A first agent is usually live within weeks.
Case study · Topgolf Oberhausen
Topgolf Oberhausen answered every inbound call, up from about 40%.
Native helped the venue put an AI voice receptionist on its phone line. It picked up every call, handled 5,000+ a month, and needed no extra staff.
Frequently asked questions
Can AI answer the phone for a restaurant or hotel?
Yes. A voice agent can answer every call, handle the common questions and booking requests, and transfer anything complex to a person with the context attached. At Topgolf Oberhausen about 75% of calls were fully resolved with no human involved.
How does AI improve guest experience?
Mostly by making sure guests reach someone. Calls that used to ring out get answered at once, and staff who were tied to the phone can stay with the guests in front of them.
Will an AI receptionist give guests wrong information?
It answers from your venue's own content, refreshed every night, rather than from general knowledge. Anything it cannot answer goes to a member of staff, and every call is logged so managers can check what was said.
Does an AI voice agent replace front-of-house staff?
No. At Topgolf Oberhausen no additional staff were hired, and the team could stay with guests in the venue instead of juggling the phones.
How long does it take to put an AI receptionist live?
Usually a few weeks from kickoff, including the knowledge base, the handoff to staff and a period of reviewing real calls before it takes the whole line.
